Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") governs all payments made to Pinet Bilişim A.Ş. ("we", "Company") for the Meet2Be platform, including subscription plans, one-time event packages, and any additional services. It supplements our Terms of Service and must be read together with it.

We are committed to a fair billing experience for all users. This Policy is designed to protect both the legitimate commercial interests of the Company and the statutory rights of our customers — including consumer rights under Turkish Law No. 6502 (Consumer Protection Act) and the Distance Sales Regulation. If you have a billing concern, please contact us at billing@meet2be.com before initiating any formal dispute.

All monetary amounts under this Policy are subject to applicable taxes. Refunds, where approved, are always made in the original currency of payment and via the original payment method unless technically impossible.

Meet2Be subscription plans are billed on a monthly or annual cycle, depending on the plan selected at checkout. Annual plans are billed as a single upfront payment covering twelve (12) months of access. Monthly plans are billed at the beginning of each monthly period.

Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. You will receive a renewal reminder by email at least seven (7) days before the renewal charge. It is your responsibility to cancel before renewal if you do not wish to continue.

We reserve the right to change subscription pricing with at least thirty (30) days' written notice. If you do not agree to a price change, you may cancel your subscription before the new price takes effect; continued use after the effective date constitutes acceptance.

Under Turkish Law No. 6502 (Consumer Protection Act) Article 48 and the Distance Sales Regulation, consumers who purchase via a distance contract (including online purchases) generally have a fourteen (14) day right of withdrawal without giving any reason and without penalty.

However, pursuant to Article 49/6 of Law No. 6502 and Article 15/1-ğ of the Distance Sales Regulation, the right of withdrawal does not apply to services where performance has begun with the consumer's prior explicit consent and the consumer has acknowledged that the right of withdrawal will be lost upon commencement of performance. At checkout, we obtain this acknowledgment before processing payment.

This means: if you have activated your Meet2Be account and begun using the platform (e.g. created an event, added users, or accessed premium features), the statutory 14-day withdrawal right has been waived by your prior consent. However, if you have not activated or used the service in any meaningful way within 14 days of purchase, you may request a full refund under our goodwill policy described in Section 4.

Subject to the limitations in Section 5, we offer the following refunds:

Meet2Be is a platform service: your subscription grants access to the platform regardless of whether you hold events. If you cancel or postpone an event you have organised, this does not automatically entitle you to a refund of your subscription fees, as the platform remains available to you throughout the billing period.

In the exceptional case of force majeure — including government-mandated event restrictions, natural disasters, or public health emergencies — that directly prevents you from holding a scheduled event, you may contact billing@meet2be.com to request a service credit for future use. Each case is evaluated individually. Supporting documentation (e.g. official notices) is required.

Participant refunds for event tickets or registration fees are the sole responsibility of the event organiser. Meet2Be is not a party to any financial transaction between organisers and participants, and accepts no liability for such amounts.

We target a monthly uptime of 99.5% for core platform features. In the event of unplanned downtime exceeding this threshold in any calendar month, eligible customers (on active paid plans) may request a service credit calculated as follows: for each full hour of excess downtime beyond the 99.5% threshold, we will credit 5% of the affected month's subscription fee, up to a maximum credit of 30% of that month's fee.

SLA credits are not automatic; they must be requested within thirty (30) days of the outage by contacting billing@meet2be.com with the approximate date and time of the incident. Credits are applied to the next invoice; they are not redeemable as cash.

SLA credits are the sole and exclusive remedy for service downtime. We are not liable for any indirect, consequential, or special damages caused by downtime, including event cancellations, lost revenue, or reputational harm.

You may cancel your subscription at any time by: (1) using the "Cancel Subscription" option in your account settings under Billing; or (2) sending a cancellation request to billing@meet2be.com from your registered email address. We will confirm your cancellation within one (1) business day.

Cancellation takes effect at the end of your current billing period. You will retain full access to the platform until that date. We do not charge cancellation fees. After cancellation, your account data is retained for ninety (90) days, after which it is deleted in accordance with our Privacy Policy.

To request a refund, please email billing@meet2be.com from your registered email address with: (1) your account name and registered email; (2) the invoice number and payment date; (3) the reason for your refund request; (4) any supporting documentation where relevant.

We will acknowledge your request within two (2) business days and provide a decision within ten (10) business days. If your request is approved, the refund will be processed to your original payment method within five (5) to ten (10) business days from the approval date, depending on your bank or card issuer.

Refunds are issued in the original currency of payment. We are not responsible for currency conversion differences or fees charged by your bank or card issuer. Where a refund is not possible via the original payment method (e.g. due to card expiry), we will issue a bank transfer or account credit, at our discretion.

We strongly encourage you to contact us at billing@meet2be.com before initiating a chargeback (payment dispute) with your bank or card issuer. Most billing issues can be resolved quickly and amicably through direct communication.

If a chargeback is filed without first contacting us, we reserve the right to: (1) immediately suspend the affected account pending investigation; (2) provide the payment processor with all relevant documentation demonstrating that the charge was legitimate; (3) recover chargeback-related fees from the customer where the chargeback is determined to be unfounded.

We are committed to resolving billing disputes fairly and promptly. If you are not satisfied with our response to a refund request, you have the following escalation options:

For business customers, disputes are subject to the exclusive jurisdiction of Ankara courts under Turkish law, as set out in our Terms of Service.