Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") governs all payments made to Pinet Bilişim A.Ş. ("we", "Company") for the Meet2Be platform, including event plans, credit top-ups, add-ons, and any additional services. It supplements our Terms of Service and must be read together with it.

We are committed to a fair billing experience for all users. This Policy is designed to protect both the legitimate commercial interests of the Company and the statutory rights of our customers — including consumer rights under Turkish Law No. 6502 (Consumer Protection Act) and the Distance Sales Regulation. If you have a billing concern, please contact us at billing@meet2be.com before initiating any formal dispute.

All monetary amounts under this Policy are subject to applicable taxes. Refunds, where approved, are always made in the original currency of payment and via the original payment method unless technically impossible.

Meet2Be is sold per event. Creating an organizer account is free; you purchase a plan for each event you run. Event plans are priced per event day — every day of the same event at the published day rate. Credit top-ups (SMS and e-mail), add-ons, and professional services are one-time purchases.

Every purchase is a single, one-time charge. There is no monthly or annual billing cycle, no automatic renewal, and no recurring charge — so there is no subscription to cancel and no renewal to prevent. You are never charged again without making a new purchase.

We may change published prices at any time. Price changes apply only to purchases made after the change takes effect; a plan you have already paid for is never repriced.

Under Turkish Law No. 6502 (Consumer Protection Act) Article 48 and the Distance Sales Regulation, consumers who purchase via a distance contract (including online purchases) generally have a fourteen (14) day right of withdrawal without giving any reason and without penalty.

Article 15/1-ğ of the Distance Sales Regulation, issued under Article 48 of Law No. 6502, removes the right of withdrawal for services performed instantly in the electronic environment and for intangible goods delivered instantly to the consumer, where performance has begun with the consumer's prior explicit consent. Meet2Be activates your platform access immediately upon payment confirmation.

We do not ask you to waive your withdrawal right at checkout, and we do not invoke this exception to refuse a refund where you have not put the platform to substantive use. In practice: if you have taken your event live, uploaded participant data, or consumed credits, performance has begun and your request is assessed under Section 4; if you have not used the platform in any substantive way, you may request a full refund within fourteen (14) days of payment under Section 4.

Subject to the limitations in Section 5, we offer the following refunds:

A plan is purchased for a specific event, so cancelling or postponing that event affects the purchase directly. If you cancel the event before it begins, the unused-days refund in Section 4 applies. If you postpone it, contact billing@meet2be.com before the original date and we will assess moving the purchased days to the new date; each case is evaluated individually.

In the exceptional case of force majeure — including government-mandated event restrictions, natural disasters, or public health emergencies — that directly prevents you from holding a scheduled event, you may contact billing@meet2be.com to request a service credit for future use. Each case is evaluated individually. Supporting documentation (e.g. official notices) is required.

Participant refunds for event tickets or registration fees are the sole responsibility of the event organiser. Meet2Be is not a party to any financial transaction between organisers and participants, and accepts no liability for such amounts.

We target a monthly uptime of 99.5% for core platform features. If unplanned downtime exceeds this threshold during the period covered by your event plan, you may request a service credit calculated as follows: for each full hour of excess downtime, we will credit 5% of the price of the affected event plan, up to a maximum of 30% of that plan's price.

SLA credits are not automatic; they must be requested within thirty (30) days of the outage by contacting billing@meet2be.com with the approximate date and time of the incident. Credits are applied against a future purchase; they are not redeemable as cash.

SLA credits are the sole and exclusive remedy for service downtime. We are not liable for any indirect, consequential, or special damages caused by downtime, including event cancellations, lost revenue, or reputational harm.

There is no recurring subscription to cancel: each purchase covers a single event and nothing renews. If you no longer wish to use a plan you have bought, or you believe you were charged in error, send a request to billing@meet2be.com from your registered e-mail address. We will confirm receipt within one (1) business day.

Closing your account is a separate process from any refund. You may request deletion of your account and personal data at any time; the request is confirmed by e-mail and completed after a thirty (30) day grace period during which you can reverse it. Retention of the remaining records is governed by our Privacy Policy and by mandatory legal retention obligations, including Turkish tax and commercial law.

To request a refund, please email billing@meet2be.com from your registered email address with: (1) your account name and registered email; (2) the invoice number and payment date; (3) the reason for your refund request; (4) any supporting documentation where relevant.

We will acknowledge your request within two (2) business days and provide a decision within ten (10) business days. If your request is approved, the refund will be processed to your original payment method within five (5) to ten (10) business days from the approval date, depending on your bank or card issuer.

Refunds are issued in the original currency of payment. We are not responsible for currency conversion differences or fees charged by your bank or card issuer. Where a refund is not possible via the original payment method (e.g. due to card expiry), we will issue a bank transfer or account credit, at our discretion.

We strongly encourage you to contact us at billing@meet2be.com before initiating a chargeback (payment dispute) with your bank or card issuer. Most billing issues can be resolved quickly and amicably through direct communication.

If a chargeback is filed without first contacting us, we reserve the right to: (1) immediately suspend the affected account pending investigation; (2) provide the payment processor with all relevant documentation demonstrating that the charge was legitimate; (3) recover chargeback-related fees from the customer where the chargeback is determined to be unfounded.

We are committed to resolving billing disputes fairly and promptly. If you are not satisfied with our response to a refund request, you have the following escalation options:

For business customers, disputes are subject to the exclusive jurisdiction of Ankara courts under Turkish law, as set out in our Terms of Service.